The Lagos State Consumer Protection Agency (LASCOPA), has reiterated its commitment to ensuring that the rights of consumers in the State are protected from the sales of hazardous products and all forms of unfair trade practices.
The General Manager of LASCOPA, Mr. Afolabi Solebo Esq., who gave the commitment during a mediation parley to resolve complaints received by the agency at its office in Ikeja, Lagos, stated that different types of complaints on services and goods purchased are forwarded daily to the Agency by aggrieved consumers which the agency takes time to investigate, prosecute and settle amicably.
Solebo said, “Some of the complaints we have resolved amicably include that of Mrs. Adenuga Adekorede, who bought and received a mattress worth N72,000 on the 4th February 2020, but barely two months after the purchase the mattress compressed and made sleeping uncomfortable. The petitioner sent a mail to the respondent on the matter but nothing was done until she made a complaint to the agency. The matter was resolved by the agency at a mediation parley during which the petitioner was given another quality mattress”.
“Another case worthy of note is that of Dr. Bolade Adetunji against the Lagos Water Corporation. The complainant alleged that the respondent (LWC) billed his two property without rendering any service since 2018. A complaint was made at the Agency and at a mediation parley, the issue was resolved amicably with the respondent accepting to backdate all payments accrued to them. This excited the petitioner, Dr. Bolade Adetunji, who promised to champion the cause of LASCOPA by becoming a brand ambassador”, he added.
The General Manager noted that apart from the stated cases, many others have been settled harmoniously to the satisfaction of the two parties involved, stressing that LASCOPA is empowered by the enabling law to put checks in place to ensure producers are mindful of maintaining acceptable product quality and standards.
He maintained that the Agency Law also empowers it to prosecute Businesses, Manufacturers, Companies and Traders that violate the rights of consumers through the conscious sale of unwholesome products or unfair trade practices.
While noting that the services of LASCOPA are rendered free of charge and at no cost to consumers, he urged all residents to take advantage of the opportunity by forwarding their complaints to the Agency to ensure their rights are protected.
He enjoined consumers to submit their complaints by visiting the office of LASCOPA at 2b, Soji Adepegba Close, off Allen Avenue, Ikeja or send to the Agency’s e-mail addresses: email@example.com. ng and firstname.lastname@example.org.